At Ankur Pharmaceuticals, we value your satisfaction and aim to provide you with top-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we have a straightforward and customer-friendly return policy to ensure a hassle-free experience.
1. Eligibility for Returns:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require photographic evidence of the damage or defect to process your return.
- Wrong Product Shipped: In the unlikely event that we ship you the wrong product, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you or issue a refund, depending on your preference.
- Unopened and Unused Products: If you have changed your mind about a product and it remains unopened and unused, you can return it within 14 days of receiving your order. Please ensure that the product is in its original packaging.
2. Non-Eligible Return Scenarios:
- Change of Mind (Opened Products): We cannot accept returns for products that have been opened and used.
- Allergic Reactions: While we provide comprehensive product information, we cannot guarantee that our products will be suitable for everyone. If you experience an allergic reaction, please consult a healthcare professional but note that we cannot accept returns for this reason.
3. Return Process:
- Contact Us: To initiate the return process, please contact our customer support team at customer.support@ankurpharma.com with your order details, reason for the return, and any necessary photographic evidence.
- Evaluation: After receiving your return request, our team will review the information provided and assess your eligibility for a return. Additional information may be requested if needed.
- Return Approval: If your return request is approved, we will provide you with return instructions, including the return address. Please ensure that the product is securely packaged and shipped back to us.
4. Refund or Replacement:
- If your return is approved due to damaged, defective, or wrong products, you can choose to receive a refund in the original payment method or a replacement product, based on your preference.
5. Return Shipping Costs:
- If your return is approved for damaged, defective, or wrong products, we will also refund any shipping costs associated with the return.
6. Contact Us:
If you have any questions or concerns about our return policy or need assistance with the return process, please don’t hesitate to reach out to our customer support team at customer.support@ankurpharma.com.
At Ankur Pharmaceuticals, we are dedicated to ensuring your satisfaction with our products and service. We aim to make your shopping experience with us as smooth and enjoyable as possible, and we appreciate your trust in us.
Last Updated: 05/11/2023
Please note that our return policy may be subject to change. We encourage you to review this page periodically to stay informed about any updates.