Refund Policy

At Ankur Pharma, we value your trust and strive to provide you with the best products and services. However, we understand that there may be occasions when you need to request a refund. Please take a moment to familiarize yourself with our refund policy to ensure a smooth and hassle-free experience.

1. Eligibility for a Refund:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require you to provide photographic evidence of the damage or defect.
  • Wrong Product Shipped: In the rare event that we ship you the wrong product, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you, or issue a refund if you prefer.
  • Cancellation of Order: If you wish to cancel an order, you must do so within 24 hours of placing the order. A full refund will be processed for orders canceled within this time frame.

2. Non-Eligible Refund Scenarios:

  • Change of Mind: We do not provide refunds for products that you simply change your mind about. Please make your selections carefully before placing your order.
  • Allergic Reactions: While we strive to provide detailed product information, we cannot guarantee that our products will be suitable for everyone. If you experience an allergic reaction, please consult a healthcare professional and do not request a refund.

3. Refund Process:

  • Contact Us: To initiate the refund process, please contact our customer support team at with your order details, reason for the refund, and any necessary photographic evidence.
  • Evaluation: Once we receive your request, our team will review the information provided and assess your eligibility for a refund. We may request additional information if necessary.
  • Refund Approval: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued in the original payment method.

4. Shipping Costs:

  • If your refund is approved due to damaged, defective, or wrong products, we will also refund any shipping costs associated with the return.

5. Contact Us:

If you have any questions or concerns about our refund policy or need assistance with the refund process, please don’t hesitate to reach out to our customer support team at

At Ankur Pharma, we are committed to providing you with high-quality products and exceptional customer service. We aim to make your shopping experience with us as smooth and enjoyable as possible, and we appreciate your trust in us.

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Please note that our refund policy may be subject to change. We encourage you to review this page periodically to stay informed about any updates.