At Ankur Pharma, we value your trust and strive to provide you with the best products and services. However, we understand that there may be occasions when you need to request a refund. Please take a moment to familiarize yourself with our refund policy to ensure a smooth and hassle-free experience.
1. Eligibility for a Refund:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require you to provide photographic evidence of the damage or defect.
- Wrong Product Shipped: In the rare event that we ship you the wrong product, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you, or issue a refund if you prefer.
- Cancellation of Order: If you wish to cancel an order, you must do so within 24 hours of placing the order. A full refund will be processed for orders canceled within this time frame.
2. Non-Eligible Refund Scenarios:
- Change of Mind: We do not provide refunds for products that you simply change your mind about. Please make your selections carefully before placing your order.
- Allergic Reactions: While we strive to provide detailed product information, we cannot guarantee that our products will be suitable for everyone. If you experience an allergic reaction, please consult a healthcare professional and do not request a refund.
3. Refund Process:
- Contact Us: To initiate the refund process, please contact our customer support team at customer.support@ankurpharma.com with your order details, reason for the refund, and any necessary photographic evidence.
- Evaluation: Once we receive your request, our team will review the information provided and assess your eligibility for a refund. We may request additional information if necessary.
- Refund Approval: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued in the original payment method.
4. Shipping Costs:
- If your refund is approved due to damaged, defective, or wrong products, we will also refund any shipping costs associated with the return.
5. Contact Us:
If you have any questions or concerns about our refund policy or need assistance with the refund process, please don’t hesitate to reach out to our customer support team at customer.support@ankurpharma.com.
At Ankur Pharma, we are committed to providing you with high-quality products and exceptional customer service. We aim to make your shopping experience with us as smooth and enjoyable as possible, and we appreciate your trust in us.
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Please note that our refund policy may be subject to change. We encourage you to review this page periodically to stay informed about any updates.